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Autopilot | A real-time automated chatbot solution with a custom workflow builder

By TeaCode

TeaCode Img

    About

  • location

    Location

    Australia

  • industry

    Industry

    Advertising & Marketing

  • expertsie

    Expertise

    Robotics Process Automation
  • date

    Date

    01-2019 - 10-2019

Description

AutopilotHQ (currently Orrto) asked us to improve its marketing automation platform with the goal of increasing competitiveness and customer satisfaction.

Challenge

Our role was to integrate Mailchimp and Intercom to share data seamlessly. They also wanted to create a robust but lightweight chatbot that could compete with solutions like Intercom to the benefit of customers on the AutopilotHQ platform.

Solutions

For AutopilotHQ integration with Mailchimp and Intercom, we had to find a solution for managing a large amount of data, taking into account the potential limitations of the systems. Also, overcoming legacy app development in CoffeeScript and SproutCore was essential.

Building a chatbot, we were to create a widget that seamlessly integrates with diverse websites, operates swiftly, and maintains a visually appealing appearance. 

Impact

Currently known as Orrto, the AutopilotHQ app allows users to integrate various systems like Mailchimp and Intercom into one, thanks to the integrations we built. 

Additionally, we built a lightweight chatbot widget that is added to clients' websites without slowing down or burdening websites. 

To manage chatbots, clients access a user-friendly web app with features like conversation management, customizable chat design, app administration, and playbook creation.

We also built an administration panel for AutopilotHQ in the form of a web app so they can manage the clients who use their chatbot effectively.  

The chatbot system is also connected to the Slack platform to make conversation management more straightforward. 

The chat feature, launched for beta users, received highly positive feedback for its ability to handle multiple conversations seamlessly. 

 

"The best way to empower a good problem solver like TeaCode.io is by trusting them. Be transparent and share the problem you’re trying to solve. Their team could surprise you."

Co-Founder & Product Manager at AutopilotHQ

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